Privacy Policy

Contact details, booking preferences, device data (via cookies/analytics), and communications you send us.

We minimize collection to what is necessary for identified purposes and avoid sensitive data unless strictly required and consented.

To provide services, process bookings, secure our systems, and improve site performance.

We also use data to respond to inquiries, comply with legal obligations, and prevent fraud or abuse.

• Contact form submissions: up to 24 months
• Analytics events: up to 14 months
• Contractual data: 7 years (legal)

Retention mode (choose preference; legal limits always apply):

Standard

Minimal

Extended (legal hold)

Current mode: Standard

Access, correction, deletion, and portability subject to applicable Canadian law.

You may also withdraw consent, object to certain processing, and lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial authority.

We operate under PIPEDA and applicable provincial laws (e.g., PIPA BC/AB, Quebec Law 25). Our authority to collect and use personal information is based on:

• Consent: express or implied, depending on sensitivity and context.
• Contract: processing necessary to provide requested services.
• Legitimate interests: where appropriate and balanced with your rights.
• Legal obligations: retention and disclosures required by law.

We limit collection to identified purposes, inform you of new purposes, and obtain fresh consent as required.

We use strictly necessary cookies for core functionality and analytics cookies to understand site performance. You can manage preferences via your browser and our cookie banner.

Where required, we seek consent before setting non-essential cookies.

Your information may be processed outside your province or Canada. We use appropriate safeguards, contractual commitments, and vendor due diligence to protect it.

We implement administrative, technical, and physical safeguards, including encryption in transit, strict access control, and regular reviews. No method is 100% secure; we promptly assess and respond to incidents.

Our services are not directed to children under the age of majority in your province. If we learn we collected data from a minor without appropriate consent, we will delete it.

Contact us with your request. We may verify your identity and respond within legally required timelines. If we decline, we will explain why and how to appeal.

Email: [email protected]

Phone (Canada): +1 (587) 416-8093

If unresolved, you can contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner.